U.S. e-commerce revenue is about $423.3 billion and is steadily climbing. Whether it’s full truckload, less-than-truckload (LTL), or parcel, carriers are being forced to adjust to changes in the retail industry. One major change involves the incorporation of TMS systems and technologies into everyday operations. TMS systems have countless benefits for retailers, but e-commerce businesses as a whole can take astounding advantage of all the innovative technology has to offer. Here are just a few important benefits of TMS systems for e-commerce businesses.
Customer transparency is a major selling point for many businesses. The fact is customers love to be able to understand the processes and motives of any company they’re giving their money to. Investing in a TMS for your business ensures that customers can check in on the status of their shipments at any time, improving efficiency and overall customer satisfaction.
Streamlined Shipping Process
Investing in a TMS is particularly beneficial for e-commerce businesses because virtually 100% of sales rely on a quick and efficient shipping process. Fortunately, a TMS can help make sure each and every package is accounted for and gets to the receiving party on time. The bottom line is that these systems are designed to do the legwork, allowing your e-commerce business to focus on other essential aspects of growth, e.g., marketing, budgeting, and more.
Overall Brand Awareness
Finally, it’s important to keep in mind that investing in a TMS system helps customers feel more connected and satisfied with your business as a whole. A business that prioritizes reliability enough to use such an advanced system is one that resonates with its customers. Plus, customers are more likely to become returning or long-term customers after a first time satisfactory purchase.
According to Satish Jindel, president of SJ Consulting Group, length of haul has declined. Public truckload carriers report that the average length of haul has decreased by 4% between 2011 and 2016. But regardless of how transportation industry trends continue to evolve, it’s safe to say that the convenience of transportation management software is here to stay. For more information about LTL shipments, contact 3PL Systems.