Give your sales agents access to the system, but only the information that they need to see. When an agent logs in, he/she will only see the customers that they are tied to; this prevents your agents from competing against each other directly and undercutting each other. Your sales agents will be able to handle all aspects of their customers shipments – quoting, booking, dispatching, tracking, and invoicing/collections. In addition, your agents will be able to view and manage their own commissions.
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