For the savvy broker, attracting ecommerce customers makes all the sense in the world — and carrier selection plays an outsized role in that. You see, the problem that most brokers run into is this — most of your customers and potential customers, including potential ecommerce customers — view you as a commodity. Being viewed as a commodity is a serious problem. It basically means that your customers and potential customers can’t differentiate

Of all the most critical transportation management system features, I’d argue that the ability to set lane-specific pricing is right there at the top. Most TMS’s use Web Services to create lane-specific pricing, a feature that allows you, the broker, to customize service areas for different tariff profiles. Web Services are a broker’s best friend — it’s an integral piece of pricing different lanes at different rates and maximizing your ability

The days of paper documentation are rapidly coming to an end, but not everything has gone completely digital — electronic proof of delivery (and all of the associated documents with deliveries) is one example of a critical form of documentation that’s in the transition phase. Electronic proof of delivery looks a little like this: A carrier will scan in a signed proof of delivery into their TMS or their website, and

A recent article out of Logistics Management had something very interesting to say about TMS adoption in small-to-medium-sized companies (which includes most freight brokerages). Here’s what the article had to say: “Historically, TMS adoption rates for smaller shippers have hovered in the 10% range, according to De Muynck, while about 25% of medium-sized firms and 50% of large organizations used the application to manage their freight activities. “These adoption rates

When considering different pieces of transport software for freight brokers (also known as a TMS or a transportation management system), it’s critical to consider ROI. As a business owner, even if you’re just starting out, you understand the importance of ROI — you don’t casually or lightly signup for ongoing costs unless you’re clear on how that’s going to pay off for your business, both in the short-term and the

Let me paint you a picture. You’re in your office – maybe it’s a home office, maybe you have a business location with a handful of team members, or you’re big enough for a full scale office building. Regardless, you’re at the office, and you’re scrambling.  A customer – big or small – called and they want to know about their bill of lading.  Or maybe they’re asking about the

One of the main reasons your customers choose to outsource their freight shipping is because they can’t get the same rates or deals that you can for shipments.  In addition to that, they place their trust in your business that you can find and coordinate the best rate, best route, and best carrier(s) for their shipments. After all, that’s the main benefit in working with a 3PL, right?  Less stress,

When you’re managing a business that operates primarily with Less-Than-Truckload shipments (LTL), you’ve already got a lot on your plate to manage multiple shipments. From finding them, handling documentation, providing quotes, booking the shipment, to the invoicing – it’s a lot to keep on top of for effective shipping. Plus, there’s the obvious: dispatching. DISPATCHING IS AN ENTIRE JOB ROLE ITSELF. Managing all the loads your business handles often means

A transportation management system is more than just a piece of software that lets you manage all of your shipments in one place. It’s a way to streamline your logistics company. It allows you to be more efficient, more effective, and ultimately, make your end clients happier with the services you provide. But which system is going to be the most comprehensive – and ultimately, the one that allows you

Freight brokerage isn’t what it used to be — thankfully, neither is freight brokerage software. One major thing that has changed is simply the way the term “broker” is used. I’ve seen how a lot of shippers refer to brokers, especially in comments online — it’s not always very nice. That being said, there is definitely a difference between what a broker does and what a full-on third party logistics provider