3PL Systems Careers
Work with our talented technology team.
Technical Support Representative
- Jul 21, 2025
- Full-Time
- Nashville, TN
- From $50-$80,000 per year
Overview
3PL Systems, Inc. is an innovative SAAS software development company that builds applications for the transportation freight brokerage and logistics industry. 3PL Systems, Inc. is looking for a qualified Customer Support Representative to support our clients who utilize our software platform, BrokerWare. This position will require the support person to work directly with our clients, providing answers and solutions to their issues.
Qualifications
- Freight Industry Experience Required
- 1yr Technical Support Experience
- Excellent client-facing skills
- Ability to grasp and understand concepts quickly
- Excellent written and verbal communication skills
- Deep understanding of SaaS applications
Pluses but not required
- Bachelors Degree
- Technical Certifications
- Accounting Knowledge
- Experience with JIRA
- Experience with Zendesk
Duties
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge-based tech notes and articles
- And other tasks that may be assigned
Conditions
Benefits:
401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Professional development assistance, Vision insurance.
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift, Monday to Friday